Wednesday, 15 October 2008

Microsoft Hit With California Class Action Lawsuit For Xbox 360 Failures

Microsoft Fires Employee Microsoft Fires Employee

Microsoft are facing a lawsuit, brought under California's consumer protection statutes, was filed in the Sacramento County Superior Court. The lawsuit alleges that an excessive number of Xbox 360 consoles have failed, resulting in what is commonly known in the gaming community as the "red ring of death". The lawsuit further alleges that Microsoft concealed the excessive failure rate of its Xbox 360 consoles in order to compete with the pending launch of Sony's Playstation 3 and Nintendo's Wii gaming systems.

The lawsuit cites to a number of recent articles published in gaming trade journals and on popular websites including dailygamesnews.com, VentureBeat, Digital Media and Yahoo! Those articles contend that Microsoft knew as far back as November 2005 that over 50% of the Xbox 360 consoles involved in the initial sales launch were defective.

The class action lawsuit seeks an order that Microsoft disgorge all profits attributable to its sale of the Xbox 360, as well as that Microsoft publicly announce and implement a refund program in California.

Source: Internal

104 comments:

Anonymous said...

If this goes through, won't it mean every other state and territory can claim against Microsoft?

Anonymous said...

It must do, but that would cripple Microsoft, hand in all the profits from the sale of its console from a certain period? Ouch...

SideshowBlob said...

ha ha they already had to cough up repair costs they charged people for outside of warranty...

Anonymous said...

We all know Microsoft releases buggy software, always have done, so releasing a duff console only to patch it up along the way so to speak isn't surprising...

Kierzosbc said...

I find it suprising that anyone ver thought the 360 would be a good piece of Hardware.

Look at Microsofts hitory, have they ever made any kind of software or hardware that didnt have some kind of issue.

Even the release of the original xbox was marred by thousands having to be recalled and I dont think i need to say anything about Windows as i'm sure every person who has ever used a PC has had at least one moment of pure frustration cause by their OS.

However, if the story about them knowing their machine was faulty before releasing it, is true, then I am absolutely disgusted and i hope the punishment dealt will wipe the clear benefit MS got from releasing their console first.

It's one thing to be morons and not know when your product is crap, but to willfully rease it with the knowledge of it's mega flaws in completely unforgivable.

Anonymous said...

It's about bloody time. If they were an EU company they would NEVER have even been able to launch the machine!! Microsoft are shameless!! It won't cripple them, or teach them a lesson. Everyone will now know what cheap, decieving bastards they are!! but ofcourse we knew that already!

Anonymous said...

I hope this goes through. MS really screwed it's fanbase. They deserve a backlash.

Anonymous said...

To the dipshit that said MS never makes good hardware:

The first Xbox was fine. In fact, last gen. the PS2 was the buggiest console.

And I have a feeling that most of these comments are being made by Sony fanboys. You guys go on and on about how bad the 360 is yet it is outselling your system so yours must REALLY be shit. Funny that the only thing in the world that might help the PS3 outsell the 360 is if a court orders them to stop selling it.

Anonymous said...

Give me a break! MS have owned up to the mistake by fixing your console FOR FREE and have taken steps thru the revision of hardware to correct the problem.

And to the person who talked about the Original Xbox being recalled needs to do some research. The power cable on the unit did have a recall but the box was just fine.

Why am I not surprised this is coming from California? This might of actually had some traction if it was done a year ago.

Anonymous said...

I just got my fifth console back today, fifth rrod........God bless em

Chris said...

I for one am a big MS hater. However, the original xbox is awesome. The 360 is still very cool. I am on my third 360. My first 360 was purchased in '03. Each time, MS replaces it without a problem. My downtime from start to finish is less than 2 weeks. They are trying very hard to make right by their very bad mistake. Props to MS, but i still dont like you. :)

DGN Staff - Mark said...

ha ha ha yeah I think most people in the world don't like Microsoft... but we still can't resist buying their products because let's face it, they run our computers and they play our games...

Anonymous said...

How do you turn over profits when the 360 is unprofitable?

Sounds to me like whoever is pressing the suit is making a lot of faulty assumptions.

Now if Microsoft were doing nothing to fix the problem, say, the way Sony failed to fix (or even acknowledge!) the faulty PS1 and PS2 units... then they might have something.

Brent said...

"ha ha they already had to cough up repair costs they charged people for outside of warranty..."

What the heck do you mean???? The RROD is covered for warranty an extended 3 years!!! The xbox came out in late 2005, so no warranties for RROD issues have ended??!?!

Allan said...

What about the issues with the console trashing disks
id like to see microsoft address that too
Somthing that would cost less than $1 worth or foam to fix

Anonymous said...

I wonder if retailers will eventually be targeted in a lawsuit too. Its pretty much common knowledge that 360s are prone to failure and retailers still sell them to customers.

mitch said...

ok so to this allan guy who posted above...yeah the 360 colossally screw up disks...but hey then again there are a lot of colossal idiots who move their system while its on and there is a disk inside...Sounds like a great idea to me (not sarcasm really there is none here lol) but hey i work in retail and from where i stand 50% of people have no common sense anyways so why should we expect any from big corporate companies.

Allan said...
This comment has been removed by the author.
Anonymous said...

"To the dipshit that said MS never makes good hardware:

The first Xbox was fine."

Not counting the faulty power brick that can set things on fire?

Deilgyre said...

As long as MS keeps replacing the RRODs I get for free - No Harm No Foul. Yea they didn't come clean right away, but they are making good at billion dollar loss and covering all RROD failures for 3 years since the point of purchase or mfg date.
Lots of people played their 360s for well over 2 years, got the RROD, then MS replaced their unit with a brand new one.
Sony didn't do that when my PS1 and PS2 went up after 2 years due to Dirty Disk Errors.

alonso said...

for those who claim that MS repairs consoles for free due to the extended warranty. I want to see your faces when that warranty expires in november 2008

Anonymous said...

the old xbox had a replacement power cord with a circuit breaker in it, cause the internal power supplies were able to catch fire. so instead of fixing the problem the did a work around. if the breaker failed your xbox could still catch fire..

Anonymous said...

yeah but they only cover red ring error's, what about the other problems that are caused from the exact same problem... freezing, overheating, messed up graphics

they should fix all these problems not if just has 3 red lights...

everyone of those problems are gpu related bad bga solder joints...
and they don't fix em

Anonymous said...

Power bricks on original xbox? Really? I have 4 modded and the last I checked they had cables with the power supplies internal.

California will get no money. Since microsoft publicly aknowledged the problem and repaired/refunded all money for repairs then I believe they made good on their end

Kimo said...

Ok... we have some uninformed people in this thread.

First off, the xbox one wasn't so good. Only people who repair these units would know. There are some cap's that go bad on the motherboard. They leak and eventually cause a fire. I have seen this happen first hand with one of my customers.

Also, the 360 is a decient machine.. and they have ALOT of titles out for it... but the hardware only works well WHEN IT WORKS! They have an %85 percent falure rate!! This is gamestops official number. Since I also fix these units... the problem is the high heat... and the first several releases of the 360 use low temp solder. And over time... the long exposure to high temps, causes the unit to fail (because of cold colder joints and/or component failure). Anyone who knows anything about the guts of this unit... and has fixed bad components on the boards know what I'm talking about.

Electronics in general are made cheap.

And dude above is right... the ps2 was one of the most buggiest systems. BUT it was a complete creation made entirely by sony. Micro$oft contracts outside companies to make drives/processors/etc. So it also makes the end price of the unit more expencive then it should be. Hence the horsepower comparison per dollar between the 360 and the ps3. The ps3 is a much better value if your looking directly at the hardware.

All the consoles have thier perks... all of them have thier falures. But the point is how companies handle them. My theory is.. micro$oft knew all these failures exsisted since shortly after release (which is why they raised the warranty to 3 years)... they knew that if they could ride the wave out... they would be home free. And apparently they were correct... until California finally figured it out. Shoot, I've known this stuff about Micro$oft for ages! They are even having issues with the Zune!!

You guys can expect to see more action when it comes to this Red Ring of Death issue. Because this is just the tip of the iceberg. As soon as someone finds out how Micro$oft "refurbishes" these units... I get the feeling the s#1t will hit the fan. MS isn't really "refurbing" them. They are just patching them up... and resending them back out. I've had 4 MS refurbed units... and they all ran like CRAP! I've had ones I got from the pawn shop that sounded better when it loaded a dvd!

Anonymous said...

Wait, doesn't MS actually go into negative profit (loss) on their consoles, but make up for it by selling peripherals and games (at inflated prices). At least, that is how the original XBOX worked.

By the way this lawsuit is worded, it sounds like they are only taking in account the console, and by that means, they would be absorbing MS's losses. (essentially taking on their debt)

However, if the word "attributed" implies that they could absorb the profits of anything related to the XBOX 360, that MS produced a profit on, the there would be an actual case.

Ultimately, I think this civil suit is too ambitious, and that the prosection will lose. First, of all the damage costs are unreasonable; and second, MS has an entire legal team working on this. I seriously doubt the prosecution has that good a of a legal team working in their favor.

EVILONI5 said...

Where is the actual link to the story? Has anyone thought of asking this question. Until I get an actual link, this is just a stunt to generate hits.

chocky said...

I had a RRoD and got it fixed and no more problems. This artical and lawsuit sounds like someone tring to get some PR.

Anonymous said...

They fixed the 3 red rings and then the cd drive stopped working and they wanted 100.00 bucks to fix it. Kinda weird when consider my 2600 still works fine!
Also the sega cd and all my other systems in attic work fine too!
Not good customer servoice at all!

Josh the Goat said...

"If this goes through, won't it mean every other state and territory can claim against Microsoft?"

No. Action brought in a California State Court has no binding authority on other states. If this case wins, it would provide persuasive evidence in favor of new cases in different states.

This case won't win though. The plaintiff will have to prove considerable damages, and I doubt they will. How much value is really lost when a 16 year old can't play his 360 for three weeks while it's being shipped? Microsoft has repaired these consoles extensively, and they've acted in good faith.

Burden of proof will be on the plaintiff in this civil case, and they're going to need a very strong case to win against Microsoft.

DGN Staff - Mark said...

The case is about knowingly selling a defective product, you're moving into health and safety issues there. You can sell something which happens to break, massively and fix it, everyone's happy. But to knowingly put something out to sell for financial gain which WILL break has got to be against the law.

Dark_Indy said...

Got to love CA lawyers. "It is common knowledge that product is likely to die in a year. My client still bought this product in spite of this common knowledge, and now wishes to sue you for selling him something that behaved exactly the way it was expected to."

Tropicat said...

There is no profit form the Xbox 360 for the lawyers to get. This class action lawsuit is just something for the lawyers to get publicity. Microsoft has said many times that the Xbox 360 was sold at a loss. Most game hardware is sold at a loss. Never mind the cost to Microsoft to fix all the Xbox 360's with RROD for FREE. The Xbox 360 is in the red.
If the lawyers wanted to get any action from Microsoft they are too late. Microsoft has repaired many Xbox 360's for FREE, given the gamer a 1 month Live card to compensate for the time it took to fix their Xbox and they have improved the new ones. With the newer chips, boards, fans and disc drives the failure rate has dropped. What MORE do they expect to get out of it?

pau l said...

Yes they replace the RROD consoles but with REFURBISHED ones, not new.
yes it comes in a new plastic but that's about it, I received mine with disgusting brownish stains on the top cover and scratches on it. Some have been better, but nonetheless, refurbs.

Anonymous said...

im glad. i hope something happens and more states follow suit. it will force Microsoft to finally fix the 360s horrible failure rate instead of sending you someone else's repaired 360 that eventually will fail again months down the line. As an owner of 4 xbox360's in a 2 year period i can say that the 360 is the worst piece of electronic equipment i have bought in my 26 years on this earth. I also can say that the 360 is an awesome gaming machine with wonderful games it's just sad what you play those games on fails to often for me to even see how they are able to keep selling them. my modded xbox 1 is still running like a champ is probably one the better quality consoles made so what happened microsoft? i blame the cheap ass Chinese shit we all get now. Fuckin make the shit in the US for once. what is made here anymore. nothing.

Anonymous said...

How is MS supposed to disgorge all profits when they were losing $150 on each machine at launch? Does that mean the plaintiffs' pay them?

Someone Who Gives A DAmn said...

I really really hope these bastards, which is microsoft, lose. They deserve it. Shitty hardware must not be denied. IF they are to enter gaming, they must do it right, or fail. I'll be happy to see the lawsuit succeed. i'll be happy, in deed.

Microsoft is da devil!

Anonymous said...

I'm not a bit shocked as well as surprised that Microsoft would continue a terrible business practice. Microsoft would do whatever it takes to get buyers, even including hiding their percentage rate of red ring of death. Microsoft already did the right call and did a price drop no sense keeping a malfunctioning console for a price tag that it doesn't deserve in the first place. Way to go Microsoft pretend the red rings of death rate is down so people can send their xbox 360 in to get a refurbished model which stands the same rate if not a stronger of the same thing happening again...

Anonymous said...

Anyone who seriously thinks this is necessary is a stupid sack of shit, and is contributing to our image in the world as a bunch of ****ing retards.

Thank you all for nothing. You do not need this, and you know it.

Anonymous said...

Also, from reading these, it's blatantly obvious that more than a few of you have never owned an Xbox 360.

You are sad, sad people.

Anonymous said...

ok so im on my second xbox. but the second 1 i got an elite and put an intercooler pack on and no probs. i leave it on for months at a time and it runs no hotter than 89 degrees.( laser temp gun) just buy the newer system and ur gravy. stop bein cheap ppl.

Anonymous said...

You are all fools...

T.W. said...

Fact: My original Xbox had a problem with the disc drive after about a month of owning it.
Fact: Microsoft issued a repair order, had a box to me THE SAME DAY, Airborn Express picked it up that afternoon, and 3 days later (over a weekend), I had my system back and have yet to see a failure in it since.
Fact: My keyboard and mouse are made by Microsoft, and I wouldn't trade them for anything.

If there's one thing that I've learned about Microsoft, it's that their software sucks, but their hardware is some of the best equipment on the market. The first generation 360's have had some problems, a lot of problems, but Microsoft has been good about fixing them. The newer consoles are built with much better equipment.

One last note, to the guy that works (apparently) for GameStop. Your company is great, I buy most of my games from GameStop, but I'll be damned if I call you an authority on ANY gaming equipment. Let the actual repair facilities speak for themselves, not one company that repairs MAYBE 5% of the actual systems.

People aren't as dumb as you might think. There's a reason why Microsoft is outselling Sony. Sony's systems have notoriously had hardware problems, nearly all of which have been ignored by the company. PlayStation 2's had multiple issues with power supplies on the system frying the board (I have a friend that lost 3 PS2's to that blunder). PlayStation 3 has had problems with the Operating System powering it (how you screw up a Linux based OS is news to me), as well as problems with the BluRay drives in the device.

This lawsuit won't turn out in California's favor. Microsoft has taken steps to remedy the problems, and on top of that, people continue to buy the 360, even when they are well aware of the problems that have existed.

Starlight Princess said...

i have an x-box 360, actually on my third (one was a red ring, another was a bolt of lightning). i have no problems with getting my x-box fixed or replaced.

as for the original x-box, you're right it wasn't great (mine ended up dying due to freezing after 3 mins of game play). but it was good for the time.

this lawsuit is a waste of time, i honestly don't think it's going far.

Anonymous said...

the red ring of death is a result of the pin grid array on the video card chip heating up to the temperature that melts lower quality metals. the pins get so hot that the end of each pin starts to melt and shrink into a ball on a stick. thus pulling away from the socket and loosing the connection to the main board on one or more pins. use better metals or make a system that doesn't overheat/has proper cooling.

Anonymous said...

the red ring of death is a result of the pin grid array on the video card chip heating up to the temperature that melts lower quality metals. the pins get so hot that the end of each pin starts to melt and shrink into a ball on a stick. thus pulling away from the socket and loosing the connection to the main board on one or more pins. use better metals or make a system that doesn't overheat/has proper cooling.

TheFlyingPenguin said...

Regarding 360: There are no pins on the GPU, it's all SMT. The specific issues are 2 fold. Not knowing how to work with lead free solder, which caused poor solder joints to begin with. Also, poor heatsink mounting, which triggers the heat build up issues, and subsequent failure of already poor joints. MS has been lying about the failure rate, to this day still claiming it's only 5%, which is infact, complete rubbish. Typical return rate in retail stores was upwards of 30%. California's claim of 50% however sounds just as bogus as Microsoft's claim of 5%. Most industry experts put it down in the low to mid teens.

Regarding original Xbox. It's really funny that people still incorrectly comment on this issue considering it has long been documented. The issue is Foxlink power supplies with poor mounting of the A/C socket on the PS board. It caused the solder joints to crack and could/would cause arcing. Microsoft to this day still denies this, which is odd because even their own press releases on the worthless AFI cord replacement program stated that they were being sent as a preventative to protect against, what they called a rare, nondescript component failure inside the consoles. 14.1 million (according to Microsoft themselves) have these flawed Foxlink power supplies. Still causing fires and property damage to this day. The most recent being in Clio, Michigan this past August 2008. Easy enough to fix, but more then Microsoft wanted to do - hence the AFI cords. I've got 5 of them, all with Foxlink's. I simply redid the solder joints myself and epoyxied the sockets down to the boards. How likely one is to be effected depends on how often you moved the unit and plugged/unplugged the cord.

Regarding general comments: Why is it no one can dare speak the truth without being called a Sony fanboy, or someone from Sony spreading lies. Facts are facts. Denial, accusations and name calling don't change that. I love my Xbox's & Xbox360. Don't own a PS3 and never intend to, but I'm not about to play ignorant to reality either. Both the Xbox and 360 are poorly designed pieces of hardware. The only "incredible" thing about either is that the USA's FTC & CPSC government agencies haven't gotten invovled, like they would have in any other case.

Anonymous said...

I have owned 3 Xbox 360s. One had the RROD and Microsoft **Happily** replaced it for free, the second was the replacement, and then i upgraded to the elite for the HDMI. I also own a PS2 a Wii and a regular Xbox. Now, lets all be honest, even with all the problems the 360 has (and it has a FEW) I don't think I would EVER get rid of it. Other machines may have better graphics (PS3) or innovative technology (Wii), or be way more versitle (original XBOX) but the game selection and popularity of this system matched with the price makes it a necessity for any true gamer. Microsoft may or may not have known about it's amazingly high defective rate but at least it covered it's rear end by extending the warranty to 3 years unquestioned in cases of the RROD, AND paid back everyone who bought the "out of warranty" repair on RROD before the warranty extension. We may have our issues with the evil giant (I even live in their backyard so I have more gripe than most with their ridiculous amounts of traffic!) but we know we don't want to live without the lovable Microsquish!!

Anonymous said...

Turn over all their profits? There aren't any. Selling consoles is a loss leader, everyone knows that. Every console Microsoft sells costs them money. The reason they're doing it is to put their name in the living room of more Americans, reinforce the windows platform among game developers (developing on the 360 is almost identical to developing on DX9 windows XP), and maybe make a profit in the distant future from game licenses.

So if you want to be exact about it, if the plaintiffs win they'd have to pay Microsoft :P

Fr33lanc3r said...

Shrug.... really, why is it always Microsoft. Apple does this same thing, and even though Microsoft's user base is more conditioned to this half assed crap that ALL tech companies do, we are the ones to bitch the most. As if we didn't see it coming.

Apple just did this same kinda shit with their "iPod Classics" and new nano's, using extremely sub-par equipment, but everyone still goes out and buys their crap and no one has seen hide nor hair of a lawsuit.

Every company knows they what kind of product they are putting out, this pre-knowledge bullshit will not fly, it destroys too many companies rights as a conglomerate. Microsoft are being big about it as it is, taking free shipping and repair costs on all the RROD machines. APPLE HASN'T DONE THAT ON THEIR SHITTY iPODS! I know because I had mine sent back saying it was "a okay" and got CHARGED 100 dollars. If that kinda shit happened with Microsoft they would be slapped with the "ban hammer" faster than anything, stupid double standards.

Anonymous said...

Ive sent in my xbox 2 times witht he RRoD and thats within 1 year! I even went as far as asking them if I can replace it with a elite system and pay the difference, they obviously said no.
I hope this goes through, becasue I am pretty ticked off that I have to go outta my way to send the system I paid 400+ dollars for the exact day it came out and something they KNEW was wrong with it.

I certainly hope this falls through, because then I will finally get my elite system.

Anonymous said...

Didn't XP crash when Bill Gates pushed the on button at the unveiling? And isn't MS launching a mega ad campaign to convince us to like Vista, while blaming vendors for not educating their customers on how to work around the bugs? I'll never understand how the world's biggest software company can't seem to release new product in other than a de facto beta version.

asb1976 said...

I agree with anoymous, if they win in CA, no other state may not win so I think they should of made this a state wide law suit. I know i paid for mine a while back and it went out. But there warranty should be lifetime no matter what for those machines.

Anonymous said...

I live in KY and have had to send my son's system back 5 times...to find out we only get a refurbished one that still has the RROD. Will we be able to get in on the law suit? How do we go about getting a bit of the lawsuit?

Anonymous said...

After readying some comments and articles I know the frustration that it causes I have had the red ring of death myself and it bites. I do hope that this lawsuit does win but it will bite for all of us not in california because we can not bennfit from it. Also its not good to sit and just bash its better to do something about it.

Anonymous said...

My second console got the red ring of death last week. I know MS will fix it, but what a pain in the neck! How do the rest of us get in on the Class Action Lawsuit?? Is there a website??

Sofia said...

Dead Rising rocks!

Anonymous said...

It is not 50% Faulty, it is 100% Faulty!!!. I did bought my first
in 2005 three red light flashing, bought another one on 2007 one red light flashing. Can I sued Microsoft?

pete said...

how do I join the lawsuit......because my xbox elite is less than a year old and it just gave me the three red lights yesterday......uuuuugggghhhh!!!!!!!!!!!!!!!!!

Pete_H said...

how do I join the lawsuit....I live in oiho but my xbox elite just gave me three red lights and I have had it for less than a year and I still have the reciept....bull!!!!!!!!!!!!

Falco126 said...

Hey my xbox 360 just gave me the rings and like everybody else i had to send it back to "get repaired" but get this, a lot of time went by and UPS had recorded that the xbox had been delivered however when i cheked the status through XBOXLIVE.com they had no recolection of ever receiving it. I called Xbox support today and the guy actually told me that they lost my consule! After a long wait he told me they had just found it but he had no clue the status of the repair. Can anybody tell me how to get in on this 'cause i want something for all the crap I have had to put up with...

Aaron DeVandry said...

I would like to get in on this class-action lawsuit, seeing as I am a Californian and have experienced the RROD 3 times.

The_Punisher said...

Well I’ve been told that not only Cali with be involved other who had had their system repaired or even sent in for repair and was out of warrantee will be involved in this lawsuit, they will have to wait to receive some papers with question regarding their system and stuff.

Anonymous said...

Its about time we stand up to those bullies.Thats the only way Microsoft will take better care of
those people spending there hard earn money! What do they think were all Bill Gates !!
Pay the People back for what I call a loan, for your fuck up product so you can get richer.

Anonymous said...

People need to stop acting like Microsoft replacing faulty units for free is an acceptable solution. Getting an old, crappy refurbished unit (after 3-6 weeks turnaround) that will again break down within 6 months does not solve anything!

MSFT needs to be forced to recall all old faulty XBOX models and replace them with the newest models that should hopefully not have these problems.

They also need to be sued for charging outrageous fees to access online gaming through their Live service...they don't even host the game servers for christ's sake!

Anonymous said...

How do you get onto the class action lawsuit? I would sure like to join the people doing this...

anyone got ideas?

Email me back please.

Germsneverdie@Yahoo.com

PS I am serious...I sent in my xbox 2 times within 1 year with reguards to the RRoD

Aaron said...

What gets me is that mine got the RROD, but was still covered by the extended warranty that I had to purchase separate to get. My 2nd Xbox just went last Thursday, but since I am now out of warranty, I have to pay $100 to get it fixed. I would just be happy with 3 things:
1) I get that $100 back because of this lawsuit
2) If they would just put out a full recall on the Xbox and replace them with a new Xbox that has been shown that it won't overheat
3) Give a 3 year warranty on them standard in case you would get a bad one

asb1976 said...

I agree that we should not be paying a 100 dollars to microsoft, because the xbox 360's are faulty. They should of let us know about flaws, i looked at comparsions of the xbox 360 to the ps 3. But now that i have one i have a question about the videogames we have for them how is that going to work out, because i got the new ones that just came out.

Debbie said...
This comment has been removed by the author.
asb1976 said...

I know what you are talking about by microsoft losing money on the xbox 360, but this is like the sony ps 2 incident. I think in the long run Microsoft should try to settle but not like what sony did 25 dollars for there machine was to low. I tell you i bought an Xbox 360 elite, i did not think that one would go out less than a year and i still might have to send it off because it was making some weird noises.

Anonymous said...

Tell you the truth Microsoft should have refund or fix ALL broken 360 before this lawsuit happen. Case and point when my Xbox broke they told me in short to piss off. So as far as I care I hope they get at lest a billion out of microsoft

asb1976 said...

You are right about that, they should not ask for a 100 dollars from us to have them fix it. But i think in all fairness they are going to have to give original prices on down for the machine. because i would not want to lose money on it but i was about to. I would want my 480 back if they do lose. But for my games i do not know about, because i have 11 games for it all are the ones that came out in the last couple of months.

deon said...

to all gamers i fell your pain its not good when you wait in line in the cold for a system that is not reliable, i have both systems in i most say im on my forth 360 since 2005 still on my first ps3 60gig no problems at all. fortunate for me i brought my 360 from sams club if u guys dont know let me let you in on something lifetime warranty everytime my 360 went faulty i simply took it back in the gave me another one no questios ask and they even offerd to refund me my money so i never had to deal with microsoft but like i say this is my forth 360

Anonymous said...

ya i wanna know how 2 get in on the lawsuit...this is the third time ive had 2 send my 360 in 4 repairs...it's bullshit!!!an i just got it back like 3 months ago...i sware 2 god im switching 2 ps3...i gunna miss gear of war...tears!!!lol

Anonymous said...

microsoft did know that they were putting out a defective system with a 100% failure rate. Ask your local UPS driver how many he picks up a day. I have seen over five thousand defective 3shittys and the number grows every day. The only way it will last is if you never turn it on. They have done NOTHING to fix the newer systems. They switched the CPU but the rrod is caused by the gpu. So I have seen 3shittys made this month 11/15/08 that have already red ringed. It is the morons who support them in their thievery that piss me off the most. Why do you buy five systems just to have them brake again? Because you are a moron. Go by a ps3!!! Why doesn't microsuck fix them? Because you morons keep buying their defective products!!! Microsuck will not be able to remedy any machines to work, they are so flawed that they would need to start over from scratch. It will be great when their new system comes out and no one buys it, hopefully not even these morons.
I want my money back for my system. I think that would be fair. I don't care how microsuck gets it, but I do deserve it. I think 100% of my money back is the only fair way for them to get out of this. Screw their warranty! It sucks to have a system you can't play and to get harassed on the phone for an hour just to send your system back for three months.

KakashiSaiyan said...

Well if one who sent in their 3shitty to get fix from RRoD then got back and it broke again one can sue Microsoft for it implying that they didn't fix it. u can win this lil battle

Anonymous said...

On my second 360. RROD. Both were brand new. I'm sorry but Microsoft is heading down the same road as GM. SAD.

Anonymous said...

Yeah, 5th piece of crap xbox 360 just died after less than 6 months of use. Microsoft did claim to have corrected the red ring of death on the newer systems, this is a lie. All they did was add a HDMI port to the back and changed the way the xbox displays the error message, so that on the newer systems when the GPU fails it only lights the lower right quadrant, but it still has the error code:74 on the screen which points to a general hardware failure in the graphics processing unit. The root cause of the problem is well known: overheating of the GPU. If you want to see for yourself just open up your out of warranty 360 and check out the scorch marks under the dvd drive which sits directly on top of the GPU. The part that really peaves me is that there is a way to fix the problem basically by replacing the x clamp that holds the GPU to the board. If the home repair people can figure this out why can't microsoft??? It actually gets worse because after you replace your defunct 360 with a new core unit and attach your old hard drive to it you discover that you now do not have access to anything that you downloaded with microsoft points because the new system is not "married" to the old hard drive, so you end up being out more than $200.00 after you add up all your game add-ons and guitar hero songs that are still on your hard drive but you cannot access them.


Microsoft: stop selling garbage, fix the problem or you will be looking at a world wide recall with the scope of the firestone tire recall of several years ago. A recall of that magnitude would definitely get microsoft's attention.

Xbox 360 owners: Please remember all this when the next system from microsoft hits the shelves. Beware of "American" products that are built in China!!!

Anonymous said...

The XBOX customer support person asked me if I have ever owned any other consoles because I called up bitching about my 360. Unresponsive controller, freezing screens, etc. etc. I have numerous consoles (some 15+ yrs. old) and have never had a problem with any of them. This thing is the biggest fucking piece of shit console I have ever purchased. I should have taken it back when I first opened the disc tray..........

Heather said...

Husband and both sons are on the phone w/CSR in Singapore. This is our 4th Xbox console in less than 3 years. Sadly for Microsoft, they can't sell games for their own consoles because the consoles are always broken. NEVER again MS!
I live in California and we are seeking info on the class action lawsuit.

Anonymous said...

Just finally gave up on my 2 month old xbox 360 it kept freezing even on brand new games. Here is the kicker, Bought the BESTBuy warranty the sales jerk said if anything happened to this new machine I could bring it into any bestbuy and I could have a brand new one off the shelf that day. Well it started that way when customer service said go grab one off the shelf and bring it back to the desk, well then some jerk manager comes over grabs the old machine tells me to leave the new one and runs across the store with the junk one what little bits of info I got from this queen named Taylor at the SF, CA store, said BESTBuy does not honor the warranty they sell anymore they send it to MS to be fixed and a refurbished one is sent to my house or the store. When I asked "what the heck why am I not getting a new one off the shelf like I was promised and like all your signs say?" I was just stared back at like I was speaking a alien language. Geek Squad more like jacka** squad. oh yeah they gave me my harddrive so I could have my saved games and they would take care of the shipping and handling. That is Lame BestBuy I can't figure out who I am more disgusted with MS or BESTBuy. Oh yeah and Taylor had the nerve to tell me I should be happy to get a Refurbished console as that will have been fully tested before being sent to me, Hello?? should'nt MS have fully tested and made sure these machines worked before shipping and Hello?? if BestBuy is going to sell their MS crap and push their warranty they need to honor that warranty. What the Heck is up with these companies I really hope they go Bankrupt like all the other corrupt companys the last year.

Anonymous said...

After 3rd console, rec the "new" no video problem where it will no longer display video, just happened last night, after 1 yr and 13 days after purchase. Oh, and it is not a RROD so it will probably not be covered under warranty. I have paid for two units out of pocket. Microsoft sucks, will no longer deal with any of their prodcuts unless absolutely necessary and will be running Mac from now on. These issues have been occuring way too frequently on the 360 system and everyone i know is on at least their second system, many thier third. I have not heard any but minor issues with the PS3. Sad though, Microsoft screwed us all again! I hope they end up having to dish out serious cash for this issue, but Gates's lawyers will drag it out and nobody will get anything. Look at the quality prodcut they released with Vista!

Anonymous said...

So.. for all of you guys who are defending Microsoft's position -- here's one for you. I have a box that RRoded just recently. It was manufactured on 8-19-2006. When I recently contacted Microsoft about it, they said it was no longer under warranty (so forget about the supposed 3 year extended warranty), even though that shouldn't end until Aug 2009, and that the repairs would be $140. Since I didn't have that much, I decided to try to go with one of the "online" fix it solutions, which of course didn't work. Now let's see what Microsoft does, since I broke the seal AFTER they said it wasn't covered under the supposed 3 year warranty. AND IF YOU HAVE SO MUCH OF AN OPINION AS TO HOW GOOD MICROSOFT HAS BEEN IN ALL OF THIS, I will gladly send you this defective XBox 360 and you can send me the $399 that I paid for it -- put your money where your mouth is. AND NO, I don't own any other gaming systems. BTW - this is why we are angry about this whole affair. If I bought a $400 stove, TV or other electronic piece of equipment, I'd at least expect a full 1 year warranty and then would expect a full recall if it were discovered that the device was defective BY DESIGN and NOT BY USE. I am hoping that I can convince NYS's Attorney General to launch a lawsuit on behalf of New Yorkers who have also lost out due to Microsoft's poor product design. I actually hate to do so but I don't see where I have any choice, especially since it is esetimated that 50% of all XBox 360's were defective. And for those of you with the XBox with the 16,7A listed on your label, it isn't a matter of if it will RROD, but WHEN.

Anonymous said...

I've had mine for 3years now and just got the one ring with the code E68 which I was told by Microsoft that it was the hard drive that may have got a corrupt file and that my Xbox is out of warrenty so I would have to replace it with a new hard drive! I dont do anything but go on xbox live with my system so can anyone tell me how a corrupt file would end up on it unless it came through Xbox live? Is there a class action law suit going on for this matter? I called every where for a new hard drive in my area with now luck every store is sold out even my local gamestop. I'm real out raged and plan on beating the shit out of that rich basterd Bill Gates with this system!!!

Anonymous said...

I stubbed my toe, my grandma died a month ago, my wife is cheating on me and Microsoft made me go without playing my games for a few weeks. How do I get money? It's not fair. I'm suing too, because the world is supposed to be a fair place and we all live in perfect happiness.

Bunch of cry asses.

Anonymous said...

I would like to be a part of this class action. Does anyone know the firm representing the action? Please email me at xswab@att.net

Anonymous said...

i went through eight 360 due to that fuck-up. Ive been talking about suing those fucks for a while now online. now i see this, I better get in on this @ Illinois.

To comment on the other guys comment about microsoft. Yes their computer products are shitty but you can't say nothing bad about the original XBOX.

Give me my mother fucking money back for all the games they couldn't transfer over due to their incompetence.

Anonymous said...

http://www.saccourt.com case number 34-2008-00022469-CU-NP-GDS. the next court date is April 2, 2009 at 830 am in the California superior house in Sacramento, in department 43.
https://services.saccourt.com/publicdms2/DefaultDMS.aspx is the site with the case history. https://services.saccourt.com/indexsearchnew/CVFLPRSearch.aspx?DC=CV this tells you who is involved with the initial action. i havent been able to come up with any other contacts in the case but i am actively trying, i just had my 2nd 360 go down this morning. email me for more updates. this is all the info i have found on this class action. i have decided to take a seat in the back on this one, i live in california and have recently as of this morning had my 2nd 360 go down. if californians lose this case, no harm done except microsoft will now know that we want blood, so called. i think its only right that we get some restitution out of this. california filed so why not. pay us what they owe us and call it good. i will keep up on this site with new info as i get it

sgt gil said...

The lawfirm Bonnet, Fairbourne, Freidman, and Balint Phone # 602-274-1100 It's the lawfirm handling the class action suit filed in california against microsoft because of the red ring of death.

Anonymous said...

Does anyone know who the law office or lawyer was for this lawsuit? I have had it with the M$ machine and I am tired of sending my xbox in for repairs. I am in NC and trying to locate all NC gamertags to try and gain support for a petition to file a class action lawsuit against M$ in NC and I need some assistance.

If anyone could provide that information, I would greatly appreciate it.

I think we all need to come together and do this as consumers, independent of what state we are from. M$ has put a piece of junk on the market and taken advantage of us all. Sure yours might not have failed yet, but it will or there will be some way that the M$ money machine will affect you in the futute and its time for this to stop. If they are not going to protect the consumer, then we MUST take action to defend ourselves.

I have had a PS3 since day 1 and never had 1 problem with it...not to mention all their services are free.

Jules said...

ell you the truth its the dumbst thing a monkey can tell ms what the problem is but do u know if there is a list that they have for the ppl that want to sue if so e-mail me nonni913@hotmail.com

Anonymous said...

I have always been a supporter of the 360 but I have about had it at this point. I love the games, the interface, extras, etc. But as of today I have had the red ring of death 3 times in 3 years. All 3 times have been in the spring when i am just starting to play a new game after a period of being too busy to game. I find this completely unacceptable and down right ridiculous. The first time should have been enough, especially since the console was lost at their depot and after 6 weeks they sent me a brand new system which lasted a little under a year.

As much as I love the 360 the hardware design is obviously flawed and Microsoft has not taken any real steps to fix the problem. Most of my close friends have had their systems replaced many more than once. If this were a car or non-recreational piece of hardware we were talking about this suit would have been over and done with a long time ago. I mean can you imagine replacing your car due to engine failure 3 times because the company that made it screwed up. and then all your get in return is they cover the charge and fill up the tank.

Microsoft should have solved this problem YEARS ago, and then replaced any systems that failed afterward with systems with reliable hardware.

I personally hope that they lose this case and it costs them, Maybe divide up the profits they have made selling faulty systems among people that have had the red ring, after all they have records of it all. but that is it for my rant.

Anonymous said...

What about people having to pay the $100 to get it fixed when the graphic card fails and doesnt give a RROD? I have to pay to get it fixed. They blamed me for the card failing when the producer of the 360s cards admitted that they are faulty. That sounds like pretty good evidence to me of fraud.

matty2000nj said...

I live in NJ and am about to get my Xbox repaired for a 2nd time and now it's going to cost me $100 because it's out of warranty. Does anyone want to take on a class action suit in NJ? These Xbox problems are ridiculous.

Anonymous said...

my xbox just rrod'd today.

not looking forward to getting a duct-taped repair that i can expect to fail again in 6 months max

Anonymous said...

We returned the first xbox 360 and received a new one. The new one didnt operate two months before it failed to read disks. What a joke! How do i get in on this lawsuit?

Anonymous said...

I sure as hell want a piece of this action, my 360 broke mid June and conveniently received on my birthday. Now a week after I received it (July 28, 2009) I got the RRod. I'm mad not just because of this problem, but upon calling the "costumer service" I was given an estimate of 150 dollars to repair. Not risking that mistake again I am going on alternatives. They've lost a loyal costumer. First vista (laptop), now this. Also this was my third 360.

Anonymous said...

The Xbox 360 is right up there with Windows CE, Windows Millanum, Windows NT. Crap, they should change the name to CrapBox 180(cause it is crap and works half the time.)I hope MicroSoft losses everything and gets out of the game market.

Anonymous said...

Did you know if your XBox fails for something other then the RROD that Microsoft will not repair it for free. Mine locks up for no reason. MicroSoft wanted to charge me 150 plus shipping. I didnt send it off, but I did buy a PS3. For now on, Gamefly for Xbox games. Screw upping Microsofts profit margains by buying the games.

RoC said...

I live in California and have had a Elite system for a little over two years and have had no problems (outside of the eject button going on the blink but I fixed that). Just last night, my system had the RRoD. I was playing Batman:AA and heard a quick "Bzzt" through my TV speakers and the system locked up. I then restarted the system and sure enough, the three red flashing lights. I went on the Microsoft site and downloaded the paperwork ans shipping label. I had a box available so come tomorrow, it's going to the UPS store. This system is in IMMACULATE condition with no scratches, dings, dents...NOTHING. I dust it all the time since I don't want it to overheat. It is also kept in a well ventilated location. I'll see how this is handled (especially, since the warranty sticker was removed due to the above mentioned eject button fix that I needed to perform), but if it's not handled to my satisfaction, I am going to join a class action lawsuit or take them to Small Claims Court myself. What I DON'T like is the fact that the system I get will probably be REFURBISHED!! I bought it new, I want it new. I hate having a system where I don't know how it was treated.

pookieATL said...

I purchased my 360 Elite in May, 2008 through Gateway, when the problems we started haveing got excessive, we contacted Gateway and was told that they did not sell Xbox 360's,(oh beleive me we have our receipt): and was referred to Microsoft. Well Microsoft kept our box and sent us a referbushed 360 ( by the way, it does not work nor does it have the capabilities that our 360 Elite had): with no explanation as to why they kept our box except to say they had a right to do so if our box could not be repaired. I asked, then why did'nt you tell me that before we sent it. He stated he was sorry that the rep did not tell us such. I asked the question what was wrong with the box, he stated, he did not have to tell me and they did not have that info from the repair center. If Microsoft knew they still had problems even in 2008, why were the boxes still being sold. Why would consumer affairs not stop such activity by such a large corporation. Bill ran just in time. It really makes you wonder if this is much deeper than they are letting on.

Anonymous said...

how can we join the lawsuite?

pookieATL said...

Hey, how do you join the law suit if you are in Georgia

AstroMan said...

Class action Lawsuits? ...Wow...


http://www.eLawsuit.com